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Roadie

Roadie

www.roadie.com
What is your customer experience with Roadie?

Roadie Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Roadie has a 1.7 star rating from 325 reviews; consumers are mostly dissatisfied, with 23% likely to recommend and a 79% unfavorable share. Reviews cite high price levels, slow turnaround, and frequent delivery issues.

Key Takeaways for Future Customers

  • Check recent Roadie reviews before booking and consider alternatives for urgent items.
  • Expect possible app or account access problems that may require long waits for help.
  • Document deliveries and keep proof if you need to dispute missing items or request refunds.

Negative Feedback / Risk Areas

  • Frequent misdelivered packages and wrong-address drops reported.
  • Poor or unavailable customer service and driver support with long hold times.
  • App and account verification failures lock drivers out and stop deliveries.
  • Complaints about no refunds or unresolved billing/refunds disputes.

Positive Feedback

Some drivers report good gigs and decent tips, and a few customers note occasional convenience versus traditional couriers.

View full overview ›

Media from reviews

Roadie - PRODUCT WAS SHIPPED TO AWRONG ADDRESS!!!!!!!!
Roadie - Order NEVER DELIVERED!Roadie - La aplicaciónRoadie - My account is locked and need to update my phone numberRoadie - GeneralRoadie - Activación de cuentaRoadie - Mi seguro de auto
View all media ›

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Show reviews that mention
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Linda T Aok
map-marker Rumford, Maine

PRODUCT WAS SHIPPED TO AWRONG ADDRESS!!!!!!!!

Roadie - PRODUCT WAS SHIPPED TO AWRONG ADDRESS!!!!!!!!

Your delivery driver cannot read an address. Highly pissed off, I bet they went to 25 Oxford Ave.

I want you to solve this issue. What the ***

Loss:
$25
Pros:
  • Non
Cons:
  • Can not read addresses

Preferred solution: Deliver product or service ordered

User's recommendation: WRONG ADDRESS NOT MY HOUSE

View full review
Sonja Butler

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Salt Lake City, Utah

Had 73 deliveries without any problems then on Saturday December 6th 2025 . First of all after I scanned all the packages my app said ALL orders said null!! Tried to chat with roadie without any help

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AI Highlights
  • - I returned orders after no response from recipients and the address showed as nonexistent.
  • - Now my account is locked and I can't access my earnings.

So I returned the orders after calling all of the recipients with out any response and when I tried to pull up the address it said address didnt exist . So I took the order back to Best Buy . I even sent in screenshots for proof long story shortened it took 4 days to get it fixed but then yesterday I had a Best Buy delivery again it said null and so I left the order there because I literally couldnt clear it from my phone and now Im being punished because of no reason treating me as if I stole the items and I finished my 2 gigs and got home to realize that Im locked out of my account and cant even access my money that I earned today EXTREMELY UPSET

Loss:
$75
Pros:
  • No pros just cons
Cons:
  • No support

Preferred solution: My money for the 8 deliveries today and I can’t access my money NOT OKAY IM SO UNBELIEVABLY ANGRY

User's recommendation: Don’t trust roadie worst experience ever!!!

View full review
Ondria F

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Las Vegas, Nevada

Order NEVER DELIVERED!

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AI Highlights
  • - I never received my Omaha Steaks order.
  • - Daquanna F sent a photo of the box in their vehicle.
  • - I replaced the order yesterday at 4:21 PM.
Roadie - Order NEVER DELIVERED!

Never got my order from Omaha Steaks; the driver sent a picture of the box inside their vehicle, not at my door as instructed. The driver's name is Daquanna F. At 4:21 PM yesterday, I had to replace the order.

Cons:
  • This particular driver should be questioned

Preferred solution: An explanation for what happened to the order???

User's recommendation: Don't use them! Pay the extra for a 'Reliable known delivery service method.

View full review
Resolved
Dara S Wnd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: App not working

AI Highlights
  • - Delivery dropped within the last hour, the process stopped and the app isn’t working, and support hasn’t responded for about 45 minutes.
Roadie - App not working

I drop this dilvery last 1 hour im stop here when drop complete process then app not working i have last dilvery drop but roudie support last 45 minute not giving answers me

This dilvery complete but app not complete can u this issue please

User's recommendation: Jaidyn sheetz

View full review
Jason M Tmo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My account is locked and need to update my phone number

Roadie - My account is locked and need to update my phone number

My account needs to be unlocked, and my phone number needs to be changed. Thank you. There is nothing else that needs to be done to start back deliveries.

User's recommendation: Good

View full review
Anonymous
map-marker Albany, New York

La aplicación

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Roadie - La aplicación

My account is blocked. I need your help to be able to work.

I need to resolve my account issue in the most courteous way possible. Thank you very much.

View full review
Javier C Vtl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Orlando, Florida

General

AI Highlights
  • - Change my account phone from 786901**** to 786921****.
  • - I'm receiving a PIN but cannot access the old number.
Roadie - General

Hello, good afternoon, my name is Javier Gonzalez. I'm writing to see if you can change the previous phone number I had on my account, which is (786901****), to my current number, which is (786921****).

I'm receiving a PIN to access my account, but I no longer have access to the old number. Thank you very much.

User's recommendation: 100/100

View full review
Jon Jacobs S

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Phoenix, Arizona

Terrible driver support and don't solve anything and obviously not even working during working hours

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AI Highlights
  • - App has issues and no live driver support.
  • - Can't cancel gig due to company issues; stuck 24 hours.
  • - Spent 30 minutes on site without resolution.

I'm a driver and having issues in the app and no driver live support, so stuck on a gig that I can't cancel and nobody's around to help. So how is that driver support?

It's keeping me from working now for 24 hours, and I still can't cancel the gig due to the company's own issues, and it won't allow me to cancel the gig even after wasting 30 minutes on location doing as asked.

What a joke of a driver's gig. As a driver, you don't know how good or how pathetic a company is until you have an issue.

Loss:
$3
Pros:
  • Flexible work
Cons:
  • No active driver support so totally absurd issues

User's recommendation: Find quality alternatives

View full review
Hamza S Gkm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Concord, California

Hi I am roadie working my roadie app now not working

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AI Highlights
  • - The Roadie app is not working.
  • - The account email is hamzashaheed@***.com; the user is a Roadie driver; phone 925-384-****.
Updated by user Nov 13, 2025

Hi my name is Hamza shaheed I am working in roadie app working now my roadie app not working my account hamzashaheed@***.com

Original review Nov 08, 2025

Hi, my Roadie app is not working. My Roadie account is hamzashaheed@***.com.

I am Hamzashaheed, a Roadie driver. My phone number is 925-384-****. My account in the Roadie app is hamzashaheed@***.com.

My account in the Roadie app is now not working. I am Hamzashaheed, a Roadie driver at 1032 Mohr Ln, Apt 86, Concord, CA 94518.

Preferred solution: Deliver product or service ordered

View full review
Luis C Gcn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Minneapolis, Minnesota

Activación de cuenta

Roadie - Activación de cuenta

Activar cuenta que está suspendida por un error que se cometió necesita. Que me dé activando otra vez, eso sería todo. Gracias.

Preferred solution: Deliver product or service ordered

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Mark A Kxn
map-marker Indianapolis, Indiana

Sign in not working. Verification code will not send to my phone stated.

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Can't sign in to the app. The verification code said it was sent but was never received.

Tried a dozen times.

Customer service was not helpful at all. The call was answered right away, but the stuff AI was not helpful.

Preferred solution: I'd like to be a driverfor Roadie.

View full review
Vinnie Npp
map-marker Garden Grove, California

I complete my gate, but app showing resubmit your gig

I complete my gig, but app showing resubmit order this gig for the American tire shop. I take a picture I take sign for the associate.

View full review
Resolved
Shane D Tcq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Work has come to All Stop.

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AI Highlights
  • - Driver picked up from Home Depot; ETA 8 PM.
  • - Texts to driver; no reply.
  • - If no status tonight, I will cancel the order at Home Depot.
Roadie - Work has come to All Stop.
Roadie - Work has come to All Stop. - Image 2
Updated by user Aug 15, 2025

Company fixed the issue and I have been provided with apology. Driver was robbed. Pick up is better.

Original review Jul 31, 2025
Roadie Tracking says my driver picked up my order at Home Depot 3 miles from my house last night at 6:30 PM with an ETA of 8 PM last night. I have received an email from Roadie stating I can text my driver at 'this number.' I did so multiple times with no reply.

I called Roadie customer support number: 470-785-****, which left me on hold for over 22 minutes before I hung up. I was counting on Roadie to deliver last night, as the order contains parts to fix water and irrigation leaks, which, if I had known I would still not have my order by 2 PM today, I would have picked it up myself. I wanted to drive for Roadie; hmm, maybe not. No support, just automated AI chat and support bots.

If I get no status update by tonight, I will march into Home Depot tomorrow and cancel the order for non-delivery. Good luck.
Loss:
$50
Pros:
  • Great concept
Cons:
  • Poor execution

Preferred solution: Deliver product or service ordered

User's recommendation: I should have picked it up curbside instead.

View full review
Reina Bella

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Teaneck, New Jersey

Worst First Impression BestBuy Delivery Using ROADIE Delivery Service

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AI Highlights
  • - Ordered laptop and wires for same-day delivery with Roadie/Best Buy.
  • - Delivery claimed a wrong drop; photo didn’t match; I had to pick up next day.

Ordered items from Best Buy for delivery. Ordered at 12 PM for same-day delivery.

I ordered a laptop and some wires... Getting texts that Roadie Delivery Service is on their way starting at 5 PM. By 8 PM, nothing. By 9:30 PM, a text was received that the package was dropped.

I looked at the picture, and it's not my location. Imagine my stress level thinking a laptop is possibly lost in the shuffle. Okay, turns out just $60 of wires. So, delivered by Roadie...

the driver drops the package at some random location at 9:30 PM, and I have no recourse of action whatsoever. I was at least able to contact the driver to tell him it was the wrong location, but he's in NYC now... I called the number on Roadie's website, was on hold for 40 minutes, and then got disconnected. I'm falling asleep...

The driver returned from NYC by 11:30 PM and was at my door! A very nice man came to my house to communicate (at 11:30 PM) to tell me he couldn't get the package back. Resolution: I had to go to the location myself to pick up my own package the next day! I'd say this was a lose/lose situation all around.

I have had better luck telling DoorDash my French fries didn't arrive and getting an instant refund with no hassle. This was an absolute nightmare. P.S. - Roadie is a division of UPS!

What!?

And Best Buy should do better! UPS, shame on you.

Pros:
  • Driver was nice even though it was his error
Cons:
  • All

Preferred solution: Apology

User's recommendation: Don't Use BestBuy Delivery Service!

View full review
1 comment
Guest

Sadiiq Mahamud m ali

Troy W Vhx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Fort Worth, Texas

Misdelivered packages

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AI Highlights
  • - Deliveries are consistently left at the wrong address.
  • - This company has repeated issues; support was not helpful.
  • - Sad, but not surprised.

Every time a store has Roadie deliver an item to my home, it is always left at the wrong address. This has happened multiple times and is the only company I have had issues with.

I emailed their support, but as usual, they were not helpful. Sad, but not surprised.

Loss:
$200
Pros:
  • Haha
Cons:
  • Misdelivered items
  • Horrible customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Make sure to take the order

View full review
Anonymous
map-marker La Vernia, Texas

No REAL Customer Service

AI Highlights
  • - I got a new phone and a new number.
  • - The login code goes to my old number, and I can't change it in the app without the code.

I got a new phone and a new number when I log into the Roadie App it sends a code to my old number when you call support it tells you to go into the app to change your number I can't I don't have the code...It makes you give up...

View full review

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