Roadie Customer Service Contacts
How to Reach a Person at Roadie
Verified Contact Information
Toll-Free Number:
-
1-844-476-2343
Roadie Emails:
Legal
Media
support@roadie.com
Roadie Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Roadie Phone Number
1 (844) 476-2343
Average Hold Time
00:05:21
Average Calls duration
8 minutes
Most Popular Roadie Email Address
info@roadie.com
Roadie Live Agent Availability
11% of callers successfully reach a real person
Issue Resolution Rate
Low (8% reported full resolution)
Call Volume by Day
View full overview ›
Roadie Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Roadie Phone Number | 1 (844) 476-2343 |
| Average Hold Time | 00:05:21 |
| Average Calls duration | 8 minutes |
| Most Popular Roadie Email Address | info@roadie.com |
| Roadie Live Agent Availability | 11% of callers successfully reach a real person |
| Issue Resolution Rate | Low (8% reported full resolution) |
| Roadie Customer Service Rating | 4.1 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 97% phone, 3% email |
| Common Reasons for Contact | Account, request for information, shipping and delivery |
| Customer Effort Score | Medium Effort |
| Prepare before the call to Roadie | First and last name, email or phone number |
Call Volume by Day
Contact Information
Roadie Website:
Roadie Help Center:
Corporate Office Address:
Roadie, Inc.
7778 McGinnis Ferry Road #270
Atlanta,
Georgia
30024-1622
United States
Summary of Roadie Customer Service Calls
12.1K
TOTAL
CALLS
CALLS
07:40
AVG CALL
DURATION
DURATION
8%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Roadie?
Account Question:
- “Multiple accounts”
- “Sign in not working. Verification code will not send to my phone stated.”
- “I can’t login with my log in credentials”
Request for Information Question:
- “Can't update my license in roadie”
- “I cant see how to add my utility trailer”
- “Need help change”
Shipping and Delivery Question:
- “YOU SHIPPED TO THE WRONG ADDRESS”
- “Tv delivery”
- “BestBuy delivery”
Return/ Replace Question:
- “Change number”
- “Change my phone number”
- “Never got my order from Omaha Steaks, driver sent pic of box inside their vehicle not at my door as instructed. Driver's name Daquanna F 4:21pm yesterday had to replace the order.”
Product/ Service Question:
- “PRODUCT WAS SHIPPED TO AWRONG ADRESS!!!!!!!!”
- “Technical difficulties”
- “Technical”
Payments and Charges Question:
- “New price list of charges for deliveries”
- “Where deposit”
- “Need payment”
Website/ Application Question:
- “I complete my gate, but app showing resubmit your gig”
- “App not working”
- “My app stopped working mid delivery”
Activation/ Cancellation Question:
- “Cancelled orders”
- “Cancelled delivery”
- “Cancell oorden”
Employment Question:
- “Employment activation support”
- “My job yesterday was complete and the app wouldn't allow me to finish it it is still considered ongoing and the order has been delivered since 3:50 yesterday at 24 Long meadow drive to the customer Kenneth”
- “Discrimination in applying for employment”
Staff Question:
- “Customer service”
- “Driver needing human service”
- “Emergency customer service”
Cards Question:
- “Bank card missing”
- “Need to update bank card information”
- “Card wont work”
Refund Question:
- “Never got order, need refund”
- “They didn't refund my money”
- “Refund”
Other Question:
- “Pickup”
- “You're not answering messages”
- “No one here to accept and sign for prescription”
Compare Roadie Customer Service To
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Roadie